Mbed forum

Access to Pelion not working


(Luis Cavazos) #1

Hi there I’m not able to access the Pelion DM.
I have an account with the user filoteo, requested the access and it appears as given in the console. However, when I try to login is not possible and it says that the Email is not verified. The problem is I didn’t received any. I have requested to resend the confirmation email but still no email. (I checked the junk mail etc. )

Please let me know if there is something else I need to do to get the access.

Thanks


(Sami Lappalainen) #2

Hi Luis,

I can see from our backend that your filoteo-user has succesfully logged (Aug 26, 2018) into Pelion DM.

Could you please lets us know if you still have issues with Pelion DM access.

Regards,
Sami L
ARM Mbed Cloud support


(birbhadra dhungana) #3

hi Luis,

We hope that the issue is resolved as we see a successful logins from your email.


(Luis Cavazos) #4

Hello Sam
Sorry for the late reply.
Yes I have finally being able to access. Thank you.

However, I would like to make note that the account confirmation emails as well as the password reset emails are received 2 or 3 days after registration. I’m not sure if there are some issues with your email backend or if this is just the way the system works, but it seems quite a long wait since most websites process this kind of requests in matter of minutes or hours.