My question is no more complicated than the title suggests. What specifically do Arm Staff look for in a question posted on these forums when deciding whether or not it’s worth their time to respond?
It’s my experience that very simple questions from new users, that are obviously only just starting to use Mbed OS, appear to be the priority; whereas questions whereby people are using more advanced features of Mbed OS just seem to be completely ignored.
It seems to me that there’s no benefit in taking time to contributing to the community from a user’s perspective. I’ve spent many hours on these forums browsing through, seeing where I can help people. But when I need help, being a more advanced user asking more than ‘How do I toggle a GPIO pin?’, there’s no help in sight and I’m stuck for weeks, or months.
Maybe this is less of a question, more of a rant. I remember a while back looking into paid support for Mbed. I think the cheapest category started at about £30k. Being a small business this just isn’t feasible. Community support isn’t enough, but if we had a spare £30k we’d hire another engineer, not pay for support.